Terms & Conditions
1. Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur.
If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Unless otherwise provided, the pricing displayed on the Website shall be exclusive of any taxes (including goods and services tax), levies, duties, assessments or fees of whatever kind or nature. In the event the price of any goods shall become subject to taxes (including goods and services tax), levies, duties, assessments or fees of whatever kind or nature, you shall forthwith pay such additional amount as may be necessary to ensure that the net amount actually received by us is equal to the amount which we would have received had such taxes (including goods and services tax), levies, duties, assessments or fees of whatever kind or nature not been made.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction.
Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
- Account discount codes – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
- Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
The conditions of use relating to any discount code will be specified at the time of issue.
Sizes of items vary from supplier to supplier. Please check the outlined measurements given in the description for more information.
We aim for orders to be despatched on the same working day if payment clears before 3.30pm. After 3.30pm, we will get the orders despatched the next day. After items leave our warehouse, it will take 1-5 working days to arrive at your doorstep for orders in Malaysia and Singapore. Please allow an additional 1 day for East Malaysia deliveries and an additional 3 day for Singapore.
For delivery in Malaysia, shipping is free. For delivery to Singapore, shipping fee RM80 (limited to 2 kg per order)
3. Returns & Exchange
We will only accept returns in compliance to the returns terms and conditions. We are unable to provide cash refunds.
For any returns, we will provide our customers store credit via their accounts in which they may purchase another item using the store credit.
All returns are subject to Terms & Quality Inspection and we reserves the right the reject any returns which do not comply.
We will contact you should there be any issues with item returned to us.
Goods must be returned within 7 working days of receipt. Customer must bare the cost of the return postage.